Published on: 21-04-2020
Here to help you during Covid-19
Our service is available 24/7 via our website , to help you send money quickly, to friends and family in areas impacted by Covid-19.
Our money transfer services are working as normal, however, we recommend that you transfer to mobile wallets. Cash pickup services from money transfer operators are being impacted by movement restrictions in some countries; locations and opening hours may be reduced.
Our team around the world are working hard to keep all services working as normal, and to regularly update you on specific issues. Our customer support team is always here to help and we thank you in advance for being polite and respectful to our colleagues during this challenging time. Due to COVID-19 safety measures, we are operating with less support team members and ask that unless you have a live transaction that you do not call, but look at our FAQ's which are updated. If a transaction has been cancelled for any reason, kindly note that a refund may take up to 7 days to process, dependig on banks.